The course aims at raising awareness about the importance of public service and its specifics in public employees, in particular mid-level managers and front-line staff. Also, providing information on parameters of service, necessary components for effective service and developing appropriate practical skills.

• Importance of effective service in professional activities;
• Main principles and standards of service;
• Specifics of public service;
• Psychology of communication - communication model;
• Conversation management techniques: active listening, asking questions;
• Importance of non-verbal signals in communication;
• Specifics of communication and service over-the-phone;
• Technique of delivering negative information;
• Specifics of dealing with unsatisfied clients;

Course duration:  2 days

Course size:  14 hours

Course language:  Georgian

1. Interested individuals wanting to enroll in the course can register at the following link:  http://www.zspa.ge/registration

2.  Participants will also have to provide the following documents for registration:

a) Copy of Electronic ID Card

b) Notice from the workplace (if applicable)

c) Representatives of national minorities are required to present documents that prove their efficiency in the state language at the B1 level. If a participant is not in possession of such a document, the individual will have to pass an appropriate language assessment exam.

GEL 50 (per day) - Includes only the course.

GEL 80 (per day) - Includes the course, hotel accommodation and full board.

A contract will be signed between the parties before the commencement of study.

The bank requisites are as follows for the payment of the tuition fee:

Banking code:  TRESGE22

Recipient:  LEPL Zurab Zhvania School of Public Administration

Payment account:  7 0769 7119

Choose "Tuition Fee" in the payment purpose tab.

Those who successfully finish the course will be granted a certificate in effective technologies for civil service.

Irine Geguchadze

i.geguchadze@zspa.ge

599 21 39 43